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Year of Publication	Title	Person(s)
2018	FDI inflows and environment in India	Khan, Maria
2018	Kaizen and Kanban Implementation in Management of Education to support of Total Quality Management Improvement at council of Al Washliyah of North Sumatera, Indonesia	Batubara, Dedi Iskandar; Kusmanto, Heri; Nasution, M. Arif; Purba, Amir
2018	Investigating the nexus of service quality and customer loyalty in banking industry via the mediating role of customer satisfaction	Alafeshat, Rawan; Alola, Uju Violet
2018	Integrity trend assessment of pre and post IFRS financial disclosures in Nigeria	Nwoye, Ugochukwu J.; Okoye, Emma I.
2018	The outlook of the economic cooperation between China and Poland	Oehler-Șincai, Iulia Monica; Dumitrescu, Alina Ligia
2018	Analysis of influence of quality of service and quality of products on loyalty of members with member satisfaction as intervening variable in Loan and Save Cooperative Nasari Branch Office of Medan	Marbun, April Sabdi; Sinulingga, Sukaria; Iskandarini
2018	e-CRM and loyalty : a mediation effect of customer experience and satisfaction in online transportation of Indonesia	Hardi Mulyono; Situmorang, Syafrizal Helmi
2018	Perceived organizational culture and perceived organizational support on work engagement	Najeemdeen, Iliyasu Shiyanbade; Abidemi, Bello Taofik; Rahmat, Farah Diana; Bulus, Bannah Daniel
2018	An analysis of the implication of workload and social support toward burnout	Maidasari, Rifki; Absah, Yeni; Siahaan, Elisabet
2018	Effect of communication process on customer satisfaction in improving customer's retention	Putra, Rizky; Ardiani, Winda